Support

Need technical support?

Reach our engineers for AWS, DevOps, Kubernetes, security, backup, cloud migration, and infrastructure issues.

Raise a Support Ticket Client Login

Submit a ticket

Tell us what's going on

Fill out the form and our engineers will respond according to your support agreement and selected priority.

  • Secure handling

    Your request is routed straight to the Algorims support queue.

  • Real engineers

    Tickets are triaged and answered by the team that runs your infrastructure.

  • Tracked end-to-end

    Follow status, replies, and resolution in the customer portal.

Prefer email?

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Availability

Support hours

Monday – Friday
9:00 AM – 6:00 PM IST
Emergency support available around the clock for active support customers.

Ticket triage

Choose a priority

Use the impact on your service to classify your request.

Critical Production outage or direct business impact.
High A major function is affected.
Medium Partial issue with a workaround available.
Low General query or information request.