Deployed for
SMAC Tech Labs
Built the AI-Powered Support Platform Running SMAC Tech Labs' Own Customer Service
Algorims designed and built SMAC Support — a Bedrock Claude-powered AI support platform that answers customer questions from SMAC Tech Labs' own knowledge base, with a seamless handoff to a human agent when it can't help.
- Client
- SMAC Tech Labs
- Industry
- Digital Engineering & IT Services
- Platform
- Amazon Bedrock (Claude)
- Status
- Live in production
Live in production, handling real customer conversations
AI agent grounded in SMAC Tech Labs' own knowledge base
Seamless AI-to-human handoff with full conversation context
SMAC Tech Labs — a digital engineering company delivering cloud, mobile, web, and AI/ML services out of Singapore and India — needed a support experience for its own customers that matched the AI-native systems it builds for its clients.
Algorims designed and built SMAC Support end-to-end: a dedicated AI support platform where an AI agent answers customer questions directly from SMAC Tech Labs' own knowledge base, and hands off to a human agent the moment it can't help.
SMAC Tech Labs needed a support channel that could scale without scaling headcount, while staying grounded in accurate, SMAC-specific answers:
- Customer questions needed answers grounded in SMAC Tech Labs' own knowledge base — not generic AI responses that risk being wrong.
- Support needed to be available continuously, without a growing team watching every channel manually.
- When the AI couldn't help, the handoff to a human agent needed to be seamless, with conversation history carried over rather than lost.
- The platform needed to be built specifically around SMAC Tech Labs' own workflow, not a generic third-party chatbot bolted on top.
SMAC Support — a purpose-built AI support platform on Amazon Bedrock, combining a knowledge-grounded AI agent, an embeddable chat widget, and a full agent dashboard.
Knowledge-grounded AI agent
An AI agent built on Amazon Bedrock (Claude) answers customer questions from SMAC Tech Labs' own knowledge base rather than general training data, so answers stay accurate and on-brand.
Embeddable web chat widget
A lightweight, embeddable chat widget puts the AI agent directly on SMAC Tech Labs' site, answering questions in real time without a support agent needing to be online.
Seamless human handoff
When a question needs a human, the conversation escalates to SMAC Tech Labs' support team with the full history intact — customers never have to repeat themselves.
Agent dashboard
A dedicated dashboard gives SMAC Tech Labs' team a live inbox, ticketing, and knowledge-base management, built specifically around how their support team works.
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